Accomplished Customer Support Engineer & Software Developer with a passion for solving complex technical problems and mentoring the next generation of coders.

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Cloe Wemett

A Little About Me

From smoke-filled kitchens to cloud-based systems, I thrive in fast-paced environments where complex problems meet creative solutions. With a background that spans restaurant leadership, technical support at Atlassian, software engineering, and mentoring aspiring coders, I bring a unique blend of hands-on grit, technical expertise, and a passion for continuous learning.

I'm driven by a love for problem-solving and cracking tough technical challenges while also helping teams grow through curiosity and collaboration. Armed with a Computer Science degree and STEM Education minor from UC Berkeley, I'm excited to connect, create, and contribute to projects and teams that value innovation and growth as much as I do.

Thanks for stopping by! If you're inspired or just want to chat about tech, BBQ, or anything in between, let's connect. I'm always eager to collaborate and tackle new challenges!

Professional Experience

Customer Support Engineer 2

Atlassian

July 2023 – Aug 2025

Delivered technical support and enhanced customer satisfaction with strategic API solutions.

Customer Support Engineer 2

Atlassian • Sydney, Australia (Remote)

  • Delivered technical support for Atlassian products, managing 5+ tickets daily and achieving a 3.6 average daily closure rate across diverse customer use cases.
  • Effectively resolved customer issues with SAML and SCIM integrations, user and group management, and security settings, ensuring reliable access management and boosting satisfaction to a 90.4 NPS.
  • Utilized REST APIs to streamline workflows, reducing average handling time to 36 minutes per request.
  • Led 4+ synchronous and asynchronous team events, enhancing collaboration and camaraderie among colleagues in the United States, Brazil, and Mexico.
REST APIs
SAML/SCIM
Jira

Senior Code Coach

The Coder School Berkeley

August 2019 – Present

Mentored 100+ students in coding, guiding them to awards and recognition.

Senior Code Coach

The Coder School Berkeley • Berkeley, CA (Remote)

  • Mentored students ages 8-18 in 1:1 sessions and group classes of 15-20, building coding skills and confidence through tailored instructions.
  • Taught 5+ programming languages, including Python, JavaScript/HTML, and Lua, while adapting to diverse learning styles to maximize student engagement and retention.
  • Guided students to secure first-place awards in local coding challenges and achieve recognition in national competitions.
  • Spearheaded improvements in curriculum support and operational processes, and mentored newly onboarded coaches.
  • Transitioned to part-time for continued support of long term students while advancing in technical career.

Software Engineer & Research Assistant

TELS Lab, UC Berkeley

October 2022 – May 2023

Enhanced learning platforms through testing, debugging, and feature development.

Software Engineer & Research Assistant

Technology Enhanced Learning in Science • UC Berkeley, CA

  • Selected by faculty to contribute to a graduate-level course and research lab focused on optimizing online learning outcomes.
  • Collaborated with graduate students to code and analyze student response data for AI/NLP model training.
  • Enhanced WISE (Web-based Inquiry Science Environment) platform features through independent troubleshooting, testing, and debugging, improving user experience and functionality.
React
Git

Food Service Supervisor

Good Smoke BBQ

April 2015 – June 2021

Led operations across 3 locations while managing 30+ team members.

Food Service Supervisor

Good Smoke BBQ • Rochester, NY

  • Adapted quickly to a fast-paced environment, building knowledge of restaurant operations to maintain high service standards, support staff, and resolve guest conflicts.
  • Cross-trained in 5+ roles including server, catering, and line cook, demonstrating flexibility and commitment to growth and excellence.
  • Directed onboarding for over 30 team members, ensuring alignment with service standards and team values.
  • Effectively configured and sustained network and POS systems across 3 locations, ensuring minimal downtime and maximizing operational efficiency.

Education

University of California, Berkeley

Bachelor of Arts in Computer Science

August 2019 – May 2023

Minor in STEM Education with Cal Teach

Related Coursework:

Databases (SQL, indexing, query optimization) Artificial Intelligence (machine learning, search algorithms) Data Science (pandas, NumPy, data wrangling, visualization)

Programming Skills

Programming Languages

Python
Advanced
JavaScript
Advanced
Java
Advanced
HTML/CSS
Intermediate
SQL
Intermediate

My Portfolio

A showcase of my technical projects and contributions

Photographer Portfolio

Hobby

A personal portfolio showcasing my photography work, including landscapes, portraits, and events.

Lightroom

Colorizing the Prokudin-Gorskii Photo Collection

Computer Vision

Digital restoration of early 20th century Russian Empire photographs by aligning RGB negatives to create vibrant color images.

Key Achievements:

  • Successfully aligned and colorized historical RGB negative images
  • Implemented Sum of Squared Differences (SSD) for low-resolution processing
  • Developed Normalized Cross Correlation (NCC) with image pyramids for high-resolution images
  • Achieved significant improvements in image clarity and color accuracy
Python Image Processing OpenCV NumPy

Let's Connect

I'm always excited to discuss new opportunities and collaborate on interesting projects!

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Location

San Diego, CA

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